SOREL Reviews

Exceedingly disappointed in Sorel's purported Customer Service. I broke my foot immediately prior to receipt of Order number 204587589 and have only recently recovered to the point where I could try on the boot. Upon doing so, I see they do not fit right. I contacted Customer Support and advised of the extenuating circumstances, they refused to make an exception to their 60 day return window. I spoke with a supervisor who had the idiocy to suggest that she could provide a pre-paid return label, however the warehouse would reject the return upon receipt. (How's that for efficacy?) This lack of courtesy was following the pleasure of being on hold for 23 minutes. Sorely dissatisfied with this sad excuse for customer care.

Ordered boots that were defective online. Sent them back at my own expense to be assessed. Heard nothing for 6 weeks. Get an email saying I have a $100 credit. The boots were disposed of. They cost $197 +tax and shipping and ARRIVED DEFECTIVE. Whole thing was horrendous. They were a special Christmas gift from my mom that took her hours to choose. Will never buy sorel.

Sorels look nice and rugged. However... The quality of workmanship is terrible. My top of the line snow boots ($250+) fell apart on the same day, like magic. The plastic soles on both feet cracked, and the upper seam which appeared to be sown is actually just cheaply glued. Of course they are made in China, home of the cheap fake goods. There are so many other quality made boots you should buy before wasting money on Sorels

I am so disappointed with Sorel's delivery. From day one I was checking my delivery status on their webpage and it just appeared that it was delayed, incorrectly because they were not!. Anyways the boots got delivered and as I was not aware, I LOST THEM. I would have gotten them if I knew the correct delivery date. I just lost $144 dolars and they refuse to give me a refund. Never ordering from SOREL again.

Tried in a pair of sorel shoes in a Columbia store and loved the look and feel. Went on a hike and it killed my feet. I called the store and they referred me to sorel headquarters. They told me to send I. The shoes and 4 weeks later, they send the shoes back to me saying there is nothing wrong with w them. I am beyond angry. I am a fitness trainer and buy about 7-8 walking shoes a year... never have come across a company that doesn't back up their shoes. So $100 for wearing their shoes once, and they don't take it back. What a crappy company. Never again am I touching this brand. Obviously there are a lot of people thinking the same thing with a score of 1 out of 5?!

I accidentally chose wrong size so I called immediately to change my order. This company sucks beyond measure. They keep you on hold on the phone for 2 hours and 46 minutes in a cue with a message saying you're moving forward only to hang up on you after you leave a message. The chat feature online never puts you through to anyone. I will be sending back my order and never buy from them again.

Granted, it doesn't snow often in Portland OR. But just in case, I've had a pair of Sorels tucked in my heated, dry garage for years. I've worn them maybe 10 times.
It snowed last night. I started to put on my Sorels, and large chunks of the outer rubber broke off on both boots, and on one, the stitching completely came apart on one side.
I know they're too old for a warranty claim, but they were fairly expensive when new. Given the lack of wear and the care with which they were stored, there's no excuse for this.

My package was stolen off of my porch but according to ups, they keep saying it was delivered! I think it's ridiculous that you have to wait several weeks while they go through an investigation but the least they could do is give a store credit in the mean time. I really wanted the boots I ordered but never imagined this would happen so unfortunately I will not be ordering from them in the near future or referring them to anyone!

I ordered 2 pairs boots and a pair shoes. Got the boots. Still no shoes, and no updated tracking info. I called customer service 3 times & waited over 3 hours each time only to speak to 3 agents who were unhelpful, apathetic and all gave me the same scripted responses that they are doing an " investigation ". LOL. Oh and each agent sent me an email stating a supervisor would call me back and never happened. Finally talked to manager, Kristina B who was just as unhelpful! She insists they cannot possibly refund my money because of the " Investigation " and that she will get back to me by email. I've never run int such greedy, lack of customer service from such an expensive and profitable company. Oh, and Kristina actually said I can Mail the shoes back fir a refund if they up! Get over yourselves! Amazon, Banana Republic and Macy's will refund you or ship out another exact item for lost items. Sorel needs to seriously improve their customer care!

OREDER 12/9 SHIPPING 2 TO 9 DAYS. TODAY IS 12/24 AND TRACKING NUMBER SHOWS NOT EVEN SHIPPED YET. TRIED TO CALL, NEVER ENDING WAITING FOR OPERATOR, OVER 50 MINS. TRED ON LINE CHAT, NO ONE PICKS UP CONVERSATION.

Ordered slippers on 11/30, for christmas gift, the latest update is that i might receive them on 12/28. But they haven't shipped yet. Forget about calling customer service as the wait time starts at 120 minutes... so i put it on speaker and the wait time goes up to 140 minutes over the next 45 minutes. Also chat doesn't even work. It just says, we are busy so you'll have to call. The worst customer experience ever.

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